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RWS Community United Kingdom Local time: 12:59 English
Try deleting the basesettings.xml
Aug 13, 2011
Hi Maria,
It may be that if you delete the file and then restart MultiTerm so the file is recreated that the problem will resolve itself. If it doesn't then you can raise a support case through the Solution Finder like this.
It may be that if you delete the file and then restart MultiTerm so the file is recreated that the problem will resolve itself. If it doesn't then you can raise a support case through the Solution Finder like this.
Then go to the tab called Solution Finder and now go here;
Download and Installation Problems - I get an error message during installation. -- I am installing SDL MultiTerm 2009. --- I have disabled UAC during installation / I do not have Windows Vista or Windows 7. ---- I receive an error message during installation that is different from the ones listed here.
It would be worth checking the KB articles you see on the way as you didn't mention which OS you are using.
At the end this process will bring up a form that you can fill in to generate a support request and you will be contacted, normally within a (working) day.
So far we have found a few different solutions to this issue Solution 1:
Rename the setting files and run a repair installation:
Close all SDL applications. Go to the following folder: For Windows XP and SDL Trados Studio 2014: C:\Documents and Settings\[USER_NAME]\Application Data\SDL\SDL Trados Studio\11.0.0.0 For Windows XP and SDL Trados Studio 2011: C:\Documents and Settings\[USER_NAME]\Application Data\SDL\SDL Trados Studio\10.0.0.0 For Windows 7/8 and SDL Trados Studio 2014: C:\Users\[USER_NAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0 For Windows 7/8 and SDL Trados Studio 2011: C:\Users\[USER_NAME]\AppData\Roaming\SDL\SDL Trados Studio\10.0.0.0 There you will find the following 3 XML files that you should rename, for example with an underscore before the name: BaseSettings.xml Plugincache.xml UserSettings.xml
After you have completed these steps run a repair installation:
Click on Start > Control Panel > Programs and Features In the list of installed programs scroll to your newly installed product update, for example the entry SDL Trados Studio 2011 SP2 Select this entry with a click and then click the Repair button. Try launching the updated version from SDL Trados Studio again.
NOTE: If you do not find this folder, it could be that these are hidden. In order to view hidden files and folders please follow the steps from KB article #3330 Howto: Show hidden files and folders on Windows operating systems
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