This site uses cookies.
Some of these cookies are essential to the operation of the site,
while others help to improve your experience by providing insights into how the site is being used.
For more information, please see the ProZ.com privacy policy.
Ognjenka Maric Spain Local time: 00:22 Spanish to Bosnian + ...
Nov 19, 2014
I have the Freelance Plus 2009 license. Recently one of my computers went dead so I was unable to return the license I had on it. Now I am trying to return the other one, but I am receiving an error message "Cannot perform support actions on inactive fulfillment record" I would like to return both (or any of them) as I will be installing Trados on another computer.
Thank you in advance
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Hazel Underwood United Kingdom Local time: 23:22 Member (2005) German to English + ...
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
Ognjenka Maric Spain Local time: 00:22 Spanish to Bosnian + ...
TOPIC STARTER
Managed to return one license
Nov 21, 2014
Thank you both for the help. I have managed to return one license using the "Force Return"button, however I am still unable to return the second license (it is a Freelance Plus with a second activation). The "Return License" button has dissapeared, and it displays "one available one in use". This license was activated on a computer that does not work any more so I cannot try to deactivate from there.
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
RWS Community United Kingdom Local time: 00:22 English
Don't worry about it...
Nov 21, 2014
... just activate the one that is now available and they you''ll find you can force return the other. The reason you can't do it again now is because as far as the licensing server is concerned you have a licence available at the moment.
Regards
Paul
Subject:
Comment:
The contents of this post will automatically be included in the ticket generated. Please add any additional comments or explanation (optional)
The leading translation software used by over 270,000 translators.
Designed with your feedback in mind, Trados Studio 2022 delivers an unrivalled, powerful desktop
and cloud solution, empowering you to work in the most efficient and cost-effective way.
Manage your TMs and Terms ... and boost your translation business
Are you ready for something fresh in the industry? TM-Town is a unique new site for you -- the freelance translator -- to store, manage and share translation memories (TMs) and glossaries...and potentially meet new clients on the basis of your prior work.