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Hi, I have a problem with Trados Studio 2014. I purchased a Trados Studio 2014 Freelance Plus license, but when I try to open a document, the error message is: Value was either too large or too small for Int16. The page PRODUCT ACTIVATION says SDL TRADOS STUDIO 2014 BIGBIRD, and I cannot deactivate the license. I tried to install it on another computer, and it works. How can I uninstall the license on the other computer and install it on my computer? Thank you! Marzia ... See more
Hi, I have a problem with Trados Studio 2014. I purchased a Trados Studio 2014 Freelance Plus license, but when I try to open a document, the error message is: Value was either too large or too small for Int16. The page PRODUCT ACTIVATION says SDL TRADOS STUDIO 2014 BIGBIRD, and I cannot deactivate the license. I tried to install it on another computer, and it works. How can I uninstall the license on the other computer and install it on my computer? Thank you! Marzia
As I can see from your account you recently ordered a Studio 2014 Freelance license. Please note that your PLUS license allows the installation and activation on up to TWO machines at any one time using the code that you can find in your SDL My Account. All valid/official Studio 2014 licence activation codes begin with 151.... and this code is available only via your SDL personal account (licenses) and is unique to your purchase. 'Big Bird' and codes beginning with 613.... are NOT provided by SDL and will not activate official SDL Studio 2014 software.
Please feel free to email me direct if you have any further questions.
Do you think that the problem can be solved by formatting the system? Or I have to buy a new computer?
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RWS Community United Kingdom Local time: 14:27 English
Resolving the problem
Dec 11, 2014
Hi Marzia,
As we have discussed already, the solution provided should resolve this and we can arrange for a support engineer to help you with this. But if you should decide to reformat your hard drive this may well do the trick as well.
Let me know if you would like some help?
Thanks
Paul
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O_lek (X) Poland Local time: 14:27 Polish to English + ...
Same problem here, nothing works.
Apr 8, 2015
I've got a new Trados Professional 2014 license, however I cannot activate it because there seems to be this BigBird thing installed somewhere in my virtual machine (mac user) and I am unable to deactivate it. No KB solutions work.
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Katharina Tomenendal (X) Germany Local time: 14:27 English to German + ...
Same problem with my student license
Apr 26, 2015
When I installed Trados Studio 2014, I didn't have to enter the activation code I got from my teacher. I can open Trados but I can't open files in Trados (Error: Value was either too large or too small for Int16). The Page "Product Activation" says BigBird. I can't deactivate this license as I don't have an activation code - when I click on "Show activation code" it says "The activation code used on this machine is: ". No activation code is shown - no activation code to deactivate.
When I installed Trados Studio 2014, I didn't have to enter the activation code I got from my teacher. I can open Trados but I can't open files in Trados (Error: Value was either too large or too small for Int16). The Page "Product Activation" says BigBird. I can't deactivate this license as I don't have an activation code - when I click on "Show activation code" it says "The activation code used on this machine is: ". No activation code is shown - no activation code to deactivate.
I formatted my hard drive - still the same problem.
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