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although I have a Trados Studio 2014 Plus license, when trying to buy another license as an upgrade to 2014 the Shopping Cart claims that I have no license, and removes it. Live Chat is not available.
I have a deadline to meet on Monday, and therefore need this 2nd license urgently. My desktop is unavailable for de-activating.
Thank you for helping.
Best regards,
Christiane
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Emma Goldsmith Spain Local time: 12:43 Member (2004) Spanish to English
Some ideas
Jan 31, 2015
To purchase an upgrade it shouldn't matter whether your licenses are in use or not. Maybe you're using a different email/account to access the shop?
Check in My Account to see how many licenses you are using / have available. You could also try returning your license using this method:<... See more
To purchase an upgrade it shouldn't matter whether your licenses are in use or not. Maybe you're using a different email/account to access the shop?
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