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Nehad Nasr Egypt Local time: 12:22 English to Arabic
Sep 6, 2016
I have installed SDL studio 2015 on my new laptop after deactivating it on my old laptop and everything was great. This lasted for one month then once I click on SDL studio I see an error message "not found". I can not open/work with this software any more. I am afrid if I uninstall the software and then reinstall it, they ask my for activation code and I will not have it as I did not deactivate it on this new laptop. Would anyone advise what shall I do
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SDL_Steve United Kingdom Local time: 10:22 English to Arabic
SDL studio 2-15 does not work
Sep 6, 2016
Hi Nehad,
Could you give me the 6 digit order number please sp that I can verify your account and license please. Once I have this I can also check the available activation)s) and help you further as required.
Kind regards
SDL_Steve
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Nehad Nasr Egypt Local time: 12:22 English to Arabic
TOPIC STARTER
Thank you Steve
Sep 6, 2016
Hi Steve,
Thank you so much for your reply. Do you need the 1st 6 digit of the activation code sent to me when I activated the software on my new laptop.
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SDL_Steve United Kingdom Local time: 10:22 English to Arabic
SDL studio 2-15 does not work
Sep 6, 2016
Hi Nehad,
Unfortunately we are unable to track orders based on the activation code. We do need the 6 digit order number that you will have on the original invoice- (top right hand corner).
Kr
SDL_Steve
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Nehad Nasr Egypt Local time: 12:22 English to Arabic
TOPIC STARTER
Hi Steve, I sent the order number in a private message
Sep 25, 2016
Hi Steve,
Trust this mail finds you well. I have sent you the required order number and hope you could help.
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Halim Aly Egypt Local time: 12:22 English to Arabic + ...
Hi Steve, would you please help, my work has been stopped
Oct 6, 2016
Hi Steve,
Trust this finds you well.
I need your help urgently as I can not work without studio. I have sent you in a private message the numbers you have requested.
Please help me or tell me who should I contact to solve my problem.
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