HELP! "An error occurred while saving the document" in WF4 Thread poster: rvb translation
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Hi,
I'm translating a document using WF4 and each time I try to save the document as the translated file to see what it looks like I get that error message. It's a big document I've been working on for a week so I'm very worried.
Can anybody help? It's the only message I get, the file locations seem to be good.
Thanks!
Jeremy
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| Error message | May 25, 2016 |
Hi Jeremy,
What is the error message?
Thank you,
John
rvb translation wrote:
Hi,
I'm translating a document using WF4 and each time I try to save the document as the translated file to see what it looks like I get that error message. It's a big document I've been working on for a week so I'm very worried.
Can anybody help? It's the only message I get, the file locations seem to be good.
Thanks!
Jeremy
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Literally just "An error occurred while saving the document"
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| Type of document | May 25, 2016 |
What type of document are you translating?
Sometimes files don't align if you haven't copied all source tags to target. Can you send an email to wordfast hotline with the log file. Log file can be found in C:/users/username/.gs4tr.editor/full.log.
Thank you,
John
rvb translation wrote:
Literally just "An error occurred while saving the document"
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| Things I would try... | May 25, 2016 |
I'm just a brand new WFP4 user myself...
But some things I would try:
- retranslate a copy of the original file from the TM (from within the same project) and see if it will save
- nothing special or weird about the source file that needs to be fixed?
- check the transcheck tab - are any errors listed? could that be the cause of the error?
- email the hotline
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Thanks Lori!
I will try those things. What's weird is that it was translating the document as my original file but then mysteriously stopped working midway through the document...and now won't do anything. Just the error message.
Could it be because I have a trial version?
Thanks everybody!
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Is it the same on a Mac? Can't seem to locate the log file...
I'm also using a trial version...not sure if that would affect anything.
Thanks!
J.
John Daniel wrote: What type of document are you translating? Sometimes files don't align if you haven't copied all source tags to target. Can you send an email to wordfast hotline with the log file. Log file can be found in C:/users/username/.gs4tr.editor/full.log. Thank you, John rvb translation wrote:
Literally just "An error occurred while saving the document"
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On Mac it should be User/Home/.gs4tr.editor/full.log
Its a hidden folder and you have to run the command to unhide or show hidden folders to see it.
For WF not working can you force quit and restart Wordfast again.
Another tip to see if your source file will work is to Pseudotranslate. To do this go to Quick Tools and drop the source file in Pseudotranslation tab, then check create target translated file. Once you run Pseudotranslate and if you see target f... See more On Mac it should be User/Home/.gs4tr.editor/full.log
Its a hidden folder and you have to run the command to unhide or show hidden folders to see it.
For WF not working can you force quit and restart Wordfast again.
Another tip to see if your source file will work is to Pseudotranslate. To do this go to Quick Tools and drop the source file in Pseudotranslation tab, then check create target translated file. Once you run Pseudotranslate and if you see target file then your fill will go through the process without any errors. Highly recommend this step before starting to avoid any last minute hiccups.
Thank you,
John
rvb translation wrote: Is it the same on a Mac? Can't seem to locate the log file... I'm also using a trial version...not sure if that would affect anything. Thanks! J. John Daniel wrote: What type of document are you translating? Sometimes files don't align if you haven't copied all source tags to target. Can you send an email to wordfast hotline with the log file. Log file can be found in C:/users/username/.gs4tr.editor/full.log. Thank you, John rvb translation wrote:
Literally just "An error occurred while saving the document" ▲ Collapse
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| Issue resolved | May 25, 2016 |
This issue was resolved by getting a "full" trial version and creating a copy of the poject, and recommitting the entire TM to a new TM. I'm now able to save as the translated file.
Thanks everyone for your help!
Jeremy
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| What is a "full" trial version? | Jun 24, 2016 |
I am using a trial version and have the same problem. Can you, please, explain, what does a "full" trial version mean? Is it a full (not trial version)?
Thank you!
rvb translation wrote:
This issue was resolved by getting a "full" trial version and creating a copy of the poject, and recommitting the entire TM to a new TM. I'm now able to save as the translated file.
Thanks everyone for your help!
Jeremy
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