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 »  Articles Overview  »  ProZ.com Site Features  »  ProZ.com User Manual

ProZ.com User Manual

By Patrick Dotterer | Published  06/8/2005 | ProZ.com Site Features | Recommendation:
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Quicklink: http://deu.proz.com/doc/262
Sending a Support Ticket
Before you send in a support ticket, please check all of the FAQs and the user manual to see if the answer is already accessible. If you're still in need of assistance after you have checked the user manual and FAQs, please feel free to send in an online support ticket.

When you send in a online support ticket, please provide as much information as possible to help the support staff fix the problem. For example, if you are not receiving KudoZ /job notifications, please send in URLs (links) of notifications you feel you should have received based on your email preferences, but didn't. This will save a step in the support process if you provide support staff with URLs in the initial ticket compared to the third response.

Note: It is extremely important that you are logged in when submitting a support request, so please double check to make sure you are logged in when submitting your ticket.

Related Links:

To view the FAQs, click here.

To send in a support ticket, click here.



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