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Britt Laux Local time: 00:30 German to Norwegian + ...
Sep 1, 2016
A customer wants me to void an invoice an send them a "Gutschrift" of the invoice amount, because the internal invoicing policy has changed. But I only see the possibility "void". How can I create a voucher / credit note or whatever it is called?
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Philippe Etienne Spain Local time: 00:30 Member English to French
Version?
Sep 1, 2016
B. D. Laux wrote: A customer wants me to void an invoice an send them a "Gutschrift" of the invoice amount, because the internal invoicing policy has changed. But I only see the possibility "void". How can I create a voucher / credit note or whatever it is called?
I did it for the first time not long ago after a mistake I made about VAT. You can generate a credit note in v11 in the Invoices tab of your customer (button). Not sure if v10 has this option. It cost me a bit of work to find out how to proceed, and I don't exactly remember. Of course, I used the Help for this. Void then make the credit note? or the other way around? Unlocking jobs in the invoice first? Anyway, I managed to end up with a satisfactory credit note and amended invoice, so it's doable.
Philippe
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Britt Laux Local time: 00:30 German to Norwegian + ...
TOPIC STARTER
9.0
Sep 1, 2016
Thank you for your comment. I still have 9.0. I tried the help function, but couldn't find anything.
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