Italian to English Marketing Computers: Software Software for customer chat management

This is an indepth list of what the software provides:

Multicanalità
Tassonomia Canali di Contatto
Integrazione backend
Conversational Engine
Visual Process Editor
Smart routing
Adaptive real Time Reaction

{plus a few more} Is it simply best to just say "Contact channel classification list"? or can we say "Taxonomy of c..." ?