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Hosting problems and excessive delays (Staff: fixed)
Initiator des Themas: Geraldine Oudin (X)
Geraldine Oudin (X)
Geraldine Oudin (X)  Identity Verified
Vereinigtes Königreich
Japanisch > Französisch
+ ...
Mar 15, 2010

I have submitted a support ticket on the 29th on January, which is one and a half month ago.
I have been told the ticket has been forwarded to the person in charge, and since then, nothing.

This ticket was about a serious hosting problem : important information is missing from my website and I am unable to update it. I am also unable to update any pictures to my website, as I found out when I tried to replace old pictures with new ones. So now my website is poor and ugly and ... See more
I have submitted a support ticket on the 29th on January, which is one and a half month ago.
I have been told the ticket has been forwarded to the person in charge, and since then, nothing.

This ticket was about a serious hosting problem : important information is missing from my website and I am unable to update it. I am also unable to update any pictures to my website, as I found out when I tried to replace old pictures with new ones. So now my website is poor and ugly and I can't do anything about it. Very frustrating.

Well maybe there is something I can do about it: I am seriously thinking about finding a better provider, or at least one who answers my questions.

Has anyone else experienced the same kind of delays/hosting problems?


[Modifié le 2010-03-15 10:22 GMT] ▲ Collapse
 
Henry Dotterer
Henry Dotterer
Local time: 06:58
ProZ.com-Gründer
We will get on this right away Mar 15, 2010

Hello Geraldine,

It appears that this support ticket of yours has not received the attention it deserved. I apologize for that, I will get the person responsible on this right away.

Thank you for your membership.

Henry
 
Matt Petrowski
Matt Petrowski
Vereinigte Staaten
Mitglied (2008)
Englisch > Spanisch
+ ...
Bug in Site Creator Mar 15, 2010

This is an issue with the image upload feature of the Site Creator, and I'm actively working on getting it fixed.

Matt
 
Matt Petrowski
Matt Petrowski
Vereinigte Staaten
Mitglied (2008)
Englisch > Spanisch
+ ...
Site Creator image uploading fixed Mar 19, 2010

Dear Geraldine,

The image upload feature of the Site Creator has been fixed. There is even a simple video tutorial available to show how to use it, available here.

I apologize for the inconvenience, but thank you for your patience and for your support of the site.

Best regards,
Matt Petrowski
ProZ.com staff
 


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Hosting problems and excessive delays (Staff: fixed)






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