Need to have SDL Trados license reset - web form does not load Thread poster: Clarissa Hull
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Clarissa Hull 
Switzerland
Local time: 02:09
French to English
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Hello,
Following a computer crash with subsequent hard disk replacement, I have been trying to contact SDL Trados via the Solution Finder and the subsection "I need to have my license reset". As I couldn't deactivate my SDL Trados 2014 license before the crash, I am now unable to reactivate the license.
Unfortunately, the corresponding web form on the solution finder page (I use Firefox) persistently refuses to load and is therefore inaccessible. Must be a bug. So I am ... See more Hello,
Following a computer crash with subsequent hard disk replacement, I have been trying to contact SDL Trados via the Solution Finder and the subsection "I need to have my license reset". As I couldn't deactivate my SDL Trados 2014 license before the crash, I am now unable to reactivate the license.
Unfortunately, the corresponding web form on the solution finder page (I use Firefox) persistently refuses to load and is therefore inaccessible. Must be a bug. So I am using this forum as a last resort. Could anyone of SDL Trados Support here kindly give me a hint on how to proceed to get my license reset?
Thanks in advance.
Clarissa ▲ Collapse
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| Submission Form... | Feb 17, 2014 |
... does indeed seem to have a problem this evening. I have raised the case on your behalf and the licensing team should sort this out for you tomorrow morning.
Regards
Paul
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Hi Clarissa,
hello Paul!
I am exactly in the same situation as Clarissa and I am experiencing exactly the same issues with the submission form this morning.
Please get in touch with me, too.
Many thanks in advance!
Regards,
Maria Grazia Mangione
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Hi Maria,
I have raised this with the licensing team as well, so you should be contacted in due course.
In the meantime our IT is looking at the solution finder issue and will hopefully have it resolved shortly.
Regards
Paul
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Clarissa Hull
Switzerland
Local time: 02:09
French to English
+ ...
TOPIC STARTER | Thanks, Paul... | Feb 18, 2014 |
...for your quick reaction.
Let's hope this issue will be resolved soon (it's still status quo).
Best,
Clarissa
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| I had confirmation this.... | Feb 18, 2014 |
... morning that the licenses had been reset. Apologies, I thought you would have been notified already but this may be because there was no case as the Solution Finder was not working. My fault.
Please check and see in your MyAccount. Certainly you should be able to activate the software now.
Regards
Paul
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Clarissa Hull
Switzerland
Local time: 02:09
French to English
+ ...
TOPIC STARTER | That's right... | Feb 18, 2014 |
...have just been able to activate my license! Thank you, Paul!
Best,
Clarissa
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| 2 licenses out of 3 (re)activated | Mar 6, 2014 |
First of all, let me thank you again, Paul!
My license for Trados 2007 Freelance and also the one for Studio 2011 were reset, and I was able to reinstall and activate both of them.
However, when I tried to reinstall Passolo, I got an error message saying that the license was still in use by another computer.
Now, since I use Passolo very very rarely, there is no hurry at all with the reset of that license, too. It is more like that I wanted to give you feedback ab... See more First of all, let me thank you again, Paul!
My license for Trados 2007 Freelance and also the one for Studio 2011 were reset, and I was able to reinstall and activate both of them.
However, when I tried to reinstall Passolo, I got an error message saying that the license was still in use by another computer.
Now, since I use Passolo very very rarely, there is no hurry at all with the reset of that license, too. It is more like that I wanted to give you feedback about your intervention. But maybe it is useful for SDL to know that the license reset was not complete. Maybe you can sort out this issue, too? Anyway, as I already said, it is not urgent.
Best,
Maria Grazia Mangione ▲ Collapse
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| I am experiencing the same problem | Apr 1, 2014 |
I need to have my license for Studio 2011 reset and the web form does not load. Please can you get in touch with the licensing team for me?
Thank you!
Jennifer
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| Always good to try a different browser... | Apr 1, 2014 |
... I find Chrome works best.
I have logged the case for you and you should have received an automated response in the meantime.
Regards
Paul
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| Thank you Paul... | Apr 1, 2014 |
...I have received an automated message. Hopefully it will be resolved soon.
Regards
Jennifer
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| Also need licence reset and cannot get a support form | Aug 1, 2014 |
Hi! I urgently need help getting licenses reset. I had a flood and both of my computers bit the dust. I cannot return licenses because the computers are dead. I have been in an unending loop on the support pages and cannot get to a support form. There is also no option to "Force reset" in my account (which was one of the solutions in the support pages).
Can SDL Support help me here, please?
Thanks in advance!
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