| Pages in topic: < [1 2 3 4 5 6 7 8 9 10 11] > | SDL Trados Studio 2015 has arrived! Your Studio, your way. Thread poster: SDL_Dan
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Roy Oestensen 
Denmark
Local time: 12:14
Member (2010)
English to Norwegian (Bokmal)
+ ...
| Only Check for Upgrades - no Upgrades available in my account | Jul 2, 2015 |
SDL_Steve wrote:
Hi Robert,
I have just checked your personal account and confirm you only see 2014 license because you have not yet 'processed the upgrade' as per the image from earlier (1st July) in this post).
To the left side (Account/Licenses) of Studio 2014 you can see both 'Check for upgrades' and 'Upgrades available' (the correct option).
When you click on this, you will be guided through the process.
Steve
As mentioned in the subject line, it seems the Upgrades available is missing from my account.
Roy
| | | | SDL_Steve
United Kingdom
Local time: 11:14
English to Arabic
| SDL Trados Studio 2015 has arrived! Your Studio, your way. | Jul 2, 2015 |
Hi Roy,
As I am unable to post images (or don't know how to ) I have sent you a direct email with screen shot of your actual account and how to upgrade.
I have run the process and you 100% have 2015 available after processing the upgrade.
Kr
Steve
| | | | | Could you please be more specific | Jul 2, 2015 |
SDL_Steve wrote:
Hi Robert,
I have just checked your personal account and confirm you only see 2014 license because you have not yet 'processed the upgrade' as per the image from earlier (1st July) in this post).
To the left side (Account/Licenses) of Studio 2014 you can see both 'Check for upgrades' and 'Upgrades available' (the correct option).
When you click on this, you will be guided through the process.
Steve
Hi Steve,
That is exactly the problem (and also with Roy). When I click on "check for upgrades", there are no upgrades. When I click on "Upgrades available", I get an upgrade for 2014, just as shown in your screenshot in this forum. For the rest there is no guidance at all, only confusion, hence my question.
"I have not yet 'processed the upgrade' as per the image from earlier (1st July) in this post)". Could you please tell me in simple English what you mean here? I have no idea what I am supposed to do.
[Edited at 2015-07-02 11:23 GMT]
[Edited at 2015-07-02 11:24 GMT]
| | | | Roy Oestensen
Denmark
Local time: 12:14
Member (2010)
English to Norwegian (Bokmal)
+ ...
| I don't see the e-mail | Jul 2, 2015 |
SDL_Steve wrote: Hi Roy, As I am unable to post images (or don't know how to ) I have sent you a direct email with screen shot of your actual account and how to upgrade. I have run the process and you 100% have 2015 available after processing the upgrade. Kr Steve
Hope I am not too eager, but I cannot find the e-mail in question. I've checked my spam box.
I hope you sent the message to
[email protected]
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SDL_Steve
United Kingdom
Local time: 11:14
English to Arabic
| Roy Oestensen | Jul 2, 2015 |
Sorry Roy-
sent original mail to Robert- but have now forwarded to you.
The process seems to have already been completed in your account.
Kind regards
Steve
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Hello Roy, this is what I did.
- Hit the upgrade button on the right side (upgrades automatically to 2015)
- Copy the license number (need that one later)
- Go to Downloads and off you go.
Rob
| | | | Roy Oestensen
Denmark
Local time: 12:14
Member (2010)
English to Norwegian (Bokmal)
+ ...
| Will try - though have only check for upgrades | Jul 2, 2015 |
Robert Rietvelt wrote:
Hello Roy, this is what I did.
- Hit the upgrade button on the right side (upgrades automatically to 2015)
- Copy the license number (need that one later)
- Go to Downloads and off you go.
Rob
With Check for Upgrades it seems I am only offering to pay for new upgrades, not activating an upgrade I have paid for and not activated yet.
Roy
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Roy Oestensen wrote: Robert Rietvelt wrote:
Hello Roy, this is what I did.
- Hit the upgrade button on the right side (upgrades automatically to 2015)
- Copy the license number (need that one later)
- Go to Downloads and off you go.
Rob With Check for Upgrades it seems I am only offering to pay for new upgrades, not activating an upgrade I have paid for and not activated yet. Roy
Also when you click on "Upgrade available"?
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Roy Oestensen
Denmark
Local time: 12:14
Member (2010)
English to Norwegian (Bokmal)
+ ...
| Can't click a non-existent button | Jul 2, 2015 |
Robert Rietvelt wrote:
Hello Roy, this is what I did.
- Hit the upgrade button on the right side (upgrades automatically to 2015)
- Copy the license number (need that one later)
- Go to Downloads and off you go.
Rob
With Check for Upgrades it seems I am only offering to pay for new upgrades, not activating an upgrade I have paid for and not activated yet.
Roy [/quote]
Also when you click on "Upgrade available"? [/quote]
Only "Check for upgrades" on my page, no "Upgrade available" underneath, I am afraid.
Addition:
I've just got an answer that there had been a mixup with my order, which now should be fixed.
Thanks, Steven Whale, for resolving the matter.
Roy
[Edited at 2015-07-02 13:52 GMT]
| | | | SDL_Steve
United Kingdom
Local time: 11:14
English to Arabic
| Unable to Upgrade to 2015 | Jul 2, 2015 |
Hi All,
Just a confirmation for everyone if you experience problems upgrading (and are 100% sure you have purchased the upgrade) but don't see the 'upgrades available' button.
Some users have been able to purchase the wrong upgrade-
i.e you were originally using a PLUS license, but then purchased a 'standard' freelance (or Vice Versa) upgrade- in which case the 2015 upgrade is not automatically released.
This is a very quick and easy fix - so please let me know an... See more Hi All,
Just a confirmation for everyone if you experience problems upgrading (and are 100% sure you have purchased the upgrade) but don't see the 'upgrades available' button.
Some users have been able to purchase the wrong upgrade-
i.e you were originally using a PLUS license, but then purchased a 'standard' freelance (or Vice Versa) upgrade- in which case the 2015 upgrade is not automatically released.
This is a very quick and easy fix - so please let me know and I will resolve this for you straight away.
KR
Steve ▲ Collapse
| | | | | Some things to note - Upgrading to Studio 2015 | Jul 2, 2015 |
Hi,
I compiled a few things I have seen cropping up in the last day or so and added them into an article which I hope will answer some of the questions we are seeing:
Studio 2015, first things first!
I hope it's useful, but if there are still questions let us know.
<... See more Hi,
I compiled a few things I have seen cropping up in the last day or so and added them into an article which I hope will answer some of the questions we are seeing:
Studio 2015, first things first!
I hope it's useful, but if there are still questions let us know.
Regards
Paul
SDL Community Support ▲ Collapse
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Hello,
a) It is impossible to install the Sdl.MSGrammarChecker.Extended.sdlplugin for the 2015 version. After the message "The wizard wil..." nothing happens.
b) The new Sdl.Utilities.TMTool.tool stopps working with the message "Failed to remove duplicates in file 'D:\TM\TM_STUDIO\CHEMIE.sdltm'. Details: Methode nicht gefunden: "Void Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemory..ctor(System.String, System.String, System.Globalization.CultureInfo,... See more Hello,
a) It is impossible to install the Sdl.MSGrammarChecker.Extended.sdlplugin for the 2015 version. After the message "The wizard wil..." nothing happens.
b) The new Sdl.Utilities.TMTool.tool stopps working with the message "Failed to remove duplicates in file 'D:\TM\TM_STUDIO\CHEMIE.sdltm'. Details: Methode nicht gefunden: "Void Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemory..ctor(System.String, System.String, System.Globalization.CultureInfo, System.Globalization.CultureInfo, Sdl.LanguagePlatform.TranslationMemory.FuzzyIndexes, Sdl.LanguagePlatform.Core.Tokenization.BuiltinRecognizers)".
Windows 7 Ultimate 64 bit
KR
Geneviève
[Bearbeitet am 2015-07-03 06:34 GMT] ▲ Collapse
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| re two problems | Jul 3, 2015 |
I had no problem installing the grammar app, but getting the same or similar error for all TMs with the Utilities tool. Have tried reindexing to no avail...
Olly
| | | | | One solution... one pending solution | Jul 3, 2015 |
Geneviève von Levetzow wrote:
a) It is impossible to install the Sdl.MSGrammarChecker.Extended.sdlplugin for the 2015 version. After the message "The wizard wil..." nothing happens.
This may be related to the resolution of your screen and the buttons to move to the next step are hidden. This is a general problem we need to address as more people are using high res monitors with greater than 100% dpi.
You can resolve this by copying the 2015 version of the sdlplugin file you downloaded to this location:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12\Plugins\Packages\MS Word Grammar Checker.sdlplugin
Geneviève von Levetzow wrote:
b) The new Sdl.Utilities.TMTool.tool stopps working with the message "Failed to remove duplicates in file 'D:\TM\TM_STUDIO\CHEMIE.sdltm'. Details: Methode nicht gefunden: "Void Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemory..ctor(System.String, System.String, System.Globalization.CultureInfo, System.Globalization.CultureInfo, Sdl.LanguagePlatform.TranslationMemory.FuzzyIndexes, Sdl.LanguagePlatform.Core.Tokenization.BuiltinRecognizers)".
This is definitley a bug in the installer. We're looking at this right now and will release an update as soon as it's fixed.
Incidentally, the best place for support with OpenExchange applications is here : http://community.sdl.com/appsupport
Regards
Paul
SDL Community Support
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Paul,
It works fine (I have 3 x 24'' monitors).
Best,
Geneviève
| | | | | Pages in topic: < [1 2 3 4 5 6 7 8 9 10 11] > | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » SDL Trados Studio 2015 has arrived! Your Studio, your way. | Trados Business Manager Lite | Create customer quotes and invoices from within Trados Studio
Trados Business Manager Lite helps to simplify and speed up some of the daily tasks, such as invoicing and reporting, associated with running your freelance translation business.
More info » |
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