SmartCat Support - is there any at all? Initiator des Themas: Inez Ulrich
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Inez Ulrich 
Deutschland
Local time: 23:39
Englisch > Deutsch
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Hi guys,
I've been trying to reach SmartCat#s support since two days no, to no avail. They used to answer within 24 hours a few years ago, but now nothing. The chat is only a bot, always, and emaisl sent to them are not answered. This is such a crappy service I cannot believe it. And it is since quite a while. Constant issues with their software and no solutions ever.
Trados is still too costly for me at this moment, so I have to work with alternatives, but it is frustrating.... See more Hi guys,
I've been trying to reach SmartCat#s support since two days no, to no avail. They used to answer within 24 hours a few years ago, but now nothing. The chat is only a bot, always, and emaisl sent to them are not answered. This is such a crappy service I cannot believe it. And it is since quite a while. Constant issues with their software and no solutions ever.
Trados is still too costly for me at this moment, so I have to work with alternatives, but it is frustrating. MateCat is way better and they are helping instantly with issues. But MateCat cannot handle Trados files or packages. I'm really, really frtustrated. ▲ Collapse
| | | | Stepan Konev
Russische Föderation
Local time: 00:39
Englisch > Russisch
| Smartcat support | Mar 12, 2021 |
From my experience, they respond with 1 to 5 days. Did you contact them by email support@smartcat.ai?
[Edited at 2021-03... See more From my experience, they respond with 1 to 5 days. Did you contact them by email support@smartcat.ai?
[Edited at 2021-03-12 17:10 GMT] ▲ Collapse
| | | | Inez Ulrich
Deutschland
Local time: 23:39
Englisch > Deutsch
+ ...
THEMENSTARTER
Stepan Konev wrote:
From my experience, they respond with 1 to 5 days. Did you contact them by email support@smartcat.ai?
Hi Stepan, yes, of course, I used that email, but what good is a support if it takes 1-5 (!!!) days to answer? Issues have to be solved asap, it is all about deadlines and clients and money in the end. And their support has become worse and worse.
| | | | Stepan Konev
Russische Föderation
Local time: 00:39
Englisch > Russisch
| I agree with you | Mar 12, 2021 |
However, you should keep in mind that Smartcat is a free tool. You want a good thing for free. I appreciate your point, but there is a strong relation between good and costly or free and crappy.
By the way, what was your question? For example, at SDL Community portal, there is a question of how to use memoQ to work with Trados files. It's been several hours with 0 replies. I doubt if SDL experts are going to reply this sort of question at all. Isn't it obvious? They apply a lot of effort ... See more However, you should keep in mind that Smartcat is a free tool. You want a good thing for free. I appreciate your point, but there is a strong relation between good and costly or free and crappy.
By the way, what was your question? For example, at SDL Community portal, there is a question of how to use memoQ to work with Trados files. It's been several hours with 0 replies. I doubt if SDL experts are going to reply this sort of question at all. Isn't it obvious? They apply a lot of effort to make their product. Not for users to bypass it. Hence their reluctance to reply. Maybe Smartcat Support consider your issue a secondary priority. What is your question? ▲ Collapse
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Stepan Konev
Russische Föderation
Local time: 00:39
Englisch > Russisch
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