Agency doesn't answer anymore to my mail
Initiator des Themas: Chiara De Santis
Chiara De Santis
Chiara De Santis  Identity Verified
Italien
Local time: 13:14
Mitglied (2002)
Niederländisch > Italienisch
+ ...
Apr 18, 2011

Last week I found a job posting matching my language combination (DUT-ITA) and I answered. I was contacted from the poster and after agreeing a lower rate then I proposed I got the job, 8 files with daily delivery of each ready file. The first was done and sent, I received confirmation the same day. The second was done, I didn't received confirmation. I noticed then that the agency who had sent me the PO was not the agency who had posted the job offer. I checked the PO's agency on the Blue Board... See more
Last week I found a job posting matching my language combination (DUT-ITA) and I answered. I was contacted from the poster and after agreeing a lower rate then I proposed I got the job, 8 files with daily delivery of each ready file. The first was done and sent, I received confirmation the same day. The second was done, I didn't received confirmation. I noticed then that the agency who had sent me the PO was not the agency who had posted the job offer. I checked the PO's agency on the Blue Board and I saw their feedback is negative. I wrote to my contact person asking her for further information/ressicuration, but she didn't answer. I'm writing her again declaring I will not go on with the project if I'm not receiving any news from her. Final delivery is for next Friday and the job is a big one. What should you do?
Thanks
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Alla_K
Alla_K  Identity Verified
Local time: 07:14
Ukrainisch > Englisch
+ ...
Trying other means of communications? Apr 18, 2011

Telephone, fax, sms, skype (if available). Ask them why they did not respond. Then think what to do next.

 
casey
casey  Identity Verified
Vereinigte Staaten
Local time: 07:14
Mitglied
Japanisch > Englisch
BB Apr 18, 2011

You should also put the agency that posted the job in the Blue Board to warn others.

 
Livia D'Ettorre
Livia D'Ettorre  Identity Verified
Spanien
Local time: 13:14
Englisch > Italienisch
+ ...
I would do the same Apr 18, 2011

Ciao Chiara,
Sorry to hear that. I think you are doing the right thing. I would try contacting them again. First I would call your contact, if she doesn't reply, then I would try with the number on the PO. I would also send an email saying that, since they haven't replied to my emails, I am going to stop working on this translation until they get back to me.
Good luck!


 
Chiara De Santis
Chiara De Santis  Identity Verified
Italien
Local time: 13:14
Mitglied (2002)
Niederländisch > Italienisch
+ ...
THEMENSTARTER
She answered (finally) Apr 18, 2011

She wrote the BB feedback are all old ones (indeed), resulting from an old, bad PM. She works part-time as PM and part-time as freelance for that agency and she is regullary paid. She promised to ask other translators working for her/the agency to post a recent feedback... The job is a big one, next Friday I have to leave for holiday... I think I'll go on with this project, what do you think, am I totally crazy?!?

 
Livia D'Ettorre
Livia D'Ettorre  Identity Verified
Spanien
Local time: 13:14
Englisch > Italienisch
+ ...
It's up to you Apr 18, 2011

Chiara,
If you are happy with her answer and feel she is telling you the truth, then take the risk. I would probably finish the job too, since you have already accepted it. By the way, how bad are the reviews on the BB? I think a few low marks are ok, but if it's full of "1" or "2", then it's a different story...


 
Susanna Martoni
Susanna Martoni  Identity Verified
Italien
Local time: 13:14
Spanisch > Italienisch
+ ...
Yes, up to you Apr 18, 2011

Hi Chiara.
I totally agree with Chiara.
It's up to you and your opinion about the BB feebacks (even if pretty old).

Good luck!


 


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Agency doesn't answer anymore to my mail







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